What products does Naifur Designs offer?
We manufacture high-quality custom-made furniture including sofas, beds, dining sets, TV stands, coffee tables, console tables, and other home and office furniture.
Where is your showroom located?
Our showroom is located along Bakhita Crescent Road, Utawala, Off Eastern Bypass, Nairobi, Kenya
Can I visit your showroom?
Yes. We welcome clients to visit our showroom to explore designs, view furniture samples, and receive professional consultation.
Is your furniture ready for immediate delivery?
Most of our furniture is custom-made upon order. Any furniture available for immediate purchase will be clearly communicated.
Can I customize my furniture?
Yes. You can customise the design, dimensions, fabric, colour, and selected finishing details depending on the furniture type.
How do I place an order?
Orders can be placed by visiting our showroom or through our official online platforms. Once your specifications are confirmed and the required deposit is received, production begins.
Is a deposit required?
Yes. A deposit is required before production starts. The required amount will be indicated in your quotation.
How long does production take?
Production time depends on the furniture design, quantity, material availability, and current workload. An estimated completion date will be provided when your order is confirmed.
Can I change my order?
Changes should be requested before production begins. Changes made after production starts may result in additional charges and longer production times.
Can I cancel my order?
Since our furniture is custom-made, deposits are generally non-refundable once materials have been purchased or production has commenced.
Do you offer delivery?
Yes. We deliver to Nairobi and other locations across Kenya. Delivery charges depend on the destination, furniture size, and accessibility.
Is delivery included in the furniture price?
No. Delivery is charged separately unless your quotation specifically states otherwise.
Do you provide a warranty?
Yes. Warranty may apply to specific parts as indicated on your invoice or warranty document. It covers approved workmanship and manufacturing defects.
Can I return custom-made furniture?
Custom-made furniture cannot normally be returned due to changes of mind, incorrect client measurements, or colour preference changes. Genuine defects will be assessed according to our warranty and returns policy.
What if my furniture arrives damaged?
Please inspect your furniture immediately upon delivery and report any visible damage before signing the delivery note.
Will the furniture colour match the online photos exactly?
Colours may vary slightly due to lighting conditions, photography, and screen settings. We recommend viewing physical samples before confirming your order.
Can you make furniture from a reference photo?
Yes. We can use your reference photo as inspiration and customise the design to suit your space, measurements, preferred materials, and budget.
Do you offer site measurement services?
Yes. Site measurements may be arranged where necessary, subject to availability and applicable charges.
What payment methods do you accept?
We accept payments through Naifur Designs’ authorised payment channels. Always request an official receipt or payment confirmation.
Do you offer repairs or reupholstery?
Yes. Repair and reupholstery services may be available depending on the condition of the furniture. An assessment and quotation will be provided.
How should I care for my furniture?
Keep furniture away from excessive moisture, direct sunlight, and sharp objects. Use cleaning products suitable for the specific material or finish.
How can I contact Naifur Designs?
You can contact us through our official phone numbers, website, social media platforms, or by visiting our showroom in Utawala, Nairobi.