At Naifur Designs, we are committed to providing high-quality custom-made furniture and excellent customer service. The following policies are designed to ensure a smooth and transparent experience for every client.

1. Order Policy

  • All furniture is custom-made according to the client’s approved design, measurements, fabric, colour, and specifications.
  • Production begins only after the required deposit has been received and all order details have been confirmed.
  • Clients are encouraged to carefully review and approve all specifications before production starts.

2. Payment Policy

  • A deposit is required before production begins.
  • The remaining balance must be paid in full before delivery or collection.
  • Payments should only be made through Naifur Designs’ approved payment channels.
  • An official receipt or payment confirmation will be issued for every payment received.

3. Changes and Cancellation Policy

  • Changes to an order must be requested before production begins.
  • Changes requested after production has started may attract additional charges and extend the production timeline.
  • Deposits for custom-made furniture are generally non-refundable once materials have been purchased or production has commenced.
  • Where a refund is approved, Naifur Designs may deduct costs already incurred.

4. Production Timeline

  • An estimated completion date will be provided when your order is confirmed.
  • Production timelines may change due to material availability, supplier delays, design changes, or circumstances beyond our control.
  • Clients will be informed promptly if significant delays occur.

5. Delivery Policy

  • Delivery charges are separate unless clearly stated in the quotation.
  • Clients must provide an accurate delivery address and disclose any access challenges such as narrow entrances, staircases, lifts, or restricted parking.
  • Additional charges may apply where special handling or extra labour is required.
  • Furniture should be inspected upon delivery before acceptance.

6. Collection and Storage

  • Outstanding balances must be cleared before furniture is collected.
  • Furniture should be collected within the agreed collection period.
  • Storage charges may apply for furniture left uncollected beyond the agreed date.
  • Naifur Designs is not responsible for deterioration resulting from prolonged storage after notification.

7. Inspection and Acceptance

  • Clients should inspect all furniture upon delivery or collection.
  • Any visible damage, missing items, or incorrect specifications should be reported immediately and recorded on the delivery note.
  • Signing the delivery note confirms acceptance of the furniture, except for any issues documented at the time of delivery.

8. Warranty

  • Warranty applies only to items or parts specifically stated on the invoice or warranty document.
  • Warranty covers verified workmanship or manufacturing defects within the stated warranty period.
  • Warranty does not cover normal wear and tear, misuse, accidents, overloading, stains, scratches, water damage, pet damage, improper cleaning, or unauthorised repairs.

9. Returns and Refunds

  • Custom-made furniture cannot normally be returned because of a change of mind, incorrect measurements supplied by the client, or a change in colour preference.
  • Minor variations in colour, texture, wood grain, or dimensions may occur due to the nature of materials and handcrafted production.
  • Genuine defects or failure to meet approved specifications will be assessed and appropriate remedies provided.

10. Materials and Finishes

  • Fabric and material colours may vary slightly depending on lighting and screen settings.
  • Clients are encouraged to view physical samples before making their final selection.
  • Natural wood, marble, and patterned materials may contain unique variations that are not considered defects.
  • If a selected material becomes unavailable, an alternative will only be used after consultation with the client.

11. Measurements

  • Clients are responsible for ensuring furniture can fit through entrances, corridors, staircases, and lifts.
  • Naifur Designs is not responsible for fitting issues resulting from incorrect measurements supplied by the client.
  • Site measurement services may be arranged where necessary, subject to availability and applicable charges.

12. Repairs and After-Sales Service

  • Repair requests should include proof of purchase, photographs, and a description of the issue.
  • Repairs outside the warranty period may be completed at an additional cost.
  • Transport and collection charges may apply for non-warranty repairs.

13. Privacy

Client information is used solely for processing orders, communication, delivery arrangements, and after-sales support. Personal information will not be shared unnecessarily with third parties except where required to fulfil an order or comply with legal obligations.

14. Customer Service

Naifur Designs is committed to serving every customer professionally, respectfully, and fairly. Complaints should be submitted through our official communication channels together with relevant order details and supporting information. We aim to investigate and respond within a reasonable time.